The **Frontline Management** training programme in Geneva by SHR is tailored for managers and executives navigating a multicultural, high-stakes environment (private banking, international organisations, healthcare, luxury watchmaking).
Key focus areas include:
* **Establishing a Clear Framework**: Setting shared rules from day one for diverse te
Programme
The programme in 6 modules
Setting a clear, shared framework from day one in a new role.
This module enables managers to define and communicate clear working rules, essential for Geneva teams mixing cross-border workers, varied contracts and multiple nationalities, from the moment a new colleague arrives.
Team rituals adapted to staggered hours and remote working.
Participants will learn to create inclusive, effective team rituals, adapted to the scheduling constraints of hospital services or trading back offices, including remote working.
Giving corrective feedback without humiliating, whatever the cultural background.
This section teaches how to address corrective feedback constructively, respecting the varied cultural sensitivities of employees, whether at a bank counter or in a watchmaking workshop.
Delegating and helping employees grow.
Managers will master the art of entrusting appropriate responsibilities and supporting the professional development of colleagues from diverse backgrounds, thereby fostering autonomy and performance.
Regular feedback in multilingual teams.
Participants will practise giving relevant, constructive feedback on an ongoing basis, overcoming the linguistic and cultural barriers common in Geneva's international teams, to maintain trust.
Preventing burnout and spotting early warning signs.
This module equips participants to identify early signs of fatigue or demotivation among their colleagues, crucial for preserving wellbeing and productivity in demanding contexts.
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https://shr.swiss/en/canton/geneva/train...